Mia Kato interned this past summer with JANM’s facility maintenance and rentals department. She offers the following account of her experience.
When I first started interning at the Japanese American National Museum, I thought I would be doing such typical intern tasks as getting coffee, making photocopies, and stapling documents together. Little did I know that my summer was going to be filled with different tasks every day—from designing a website to tasting sushi at a hotel.
I was pretty nervous in the beginning. Learning where everything was and how to use it was very overwhelming at first. Not to mention, remembering everyone’s names was a challenge—thank goodness for name cards! When I was presented with a desk in the facilities office and a building access badge, I felt official. Having sat in classrooms all of my life, the work setting felt a lot different to me. I felt like a real grownup for once and it was great.
Over the last couple of months at JANM I learned a lot. I initially came here because I needed to complete a 400-hour course credit requirement for school. As I put in these hours however, I was exposed to many different aspects of museum operations, including visitor services, public programs, and facility maintenance and rentals. These different departments taught me a lot of things and I am so thankful for the people who took me under their wing.
In visitor services, I experienced what it was like to be the first person to represent the museum. To be able to answer the numerous questions that always came in, I had to expand my knowledge about the museum, Japanese American history, and Little Tokyo. Being in the front of the museum also brought me closer to the visitors that came in, because I got to learn their stories and their personal connections to Japanese American history.
When I worked in public programs, I was amazed to learn how many little details go into each event. I learned to think outside of the box and to look at not only the bigger picture but the smaller details. This department helped me understand a lot more about my hospitality administration major and everything that it takes to organize an event.
Facility maintenance and rentals was the primary department that I was assigned to. At first, I was a little wary about being in this department because I did not know what kind of work it would entail. To my surprise, this was not your average 9-5 job; every day was a different adventure. My supervisors were amazing and always included me in the various activities that went on throughout the day. I was able to go on walkthroughs, join food vendor tastings, and even climbed to the roof of the building at one point.
Together, our department worked on marketing and advertising facility rentals for the museum. We worked on a new website, a brochure, and a rentals packet. They taught me the process of organizing event rentals, which requires a lot of paperwork and attention to detail. I also got to work on my correspondence and communication skills.
Overall, I had a wonderful experience at JANM. I came in very hesitant and nervous, but I am leaving with new skills and experiences that I never in my life thought would happen. Each department taught me something a little different that I will be able to apply to my studies at school and in the future, at work. I appreciate everything that I got to do this summer through JANM and I hope that the next group of interns will have as much fun as I did.
Mia Kato is studying hospitality administration at Boston University.